Hotelier's response :
Dear Andy,

We are sorry to learn that your stay did not meet your expectations.

Regarding our restaurant, we would like to point out that its opening days and hours are clearly displayed on our website as well as on the booking platforms. Other than your reservation, we did not receive any phone call, email, or request for information from you before or during your stay. Had you contacted us, we would have been happy to inform you of our opening hours and recommend restaurants nearby that were open on Sunday.

Regarding breakfast, we acknowledge that it was not as complete as usual. We had just finished hosting a large group that had been staying with us since Thursday, and due to the impossibility of restocking between Sunday and Monday morning, some items were unfortunately unavailable. We sincerely apologize for this exceptional situation.

As for the room configuration, the missing towel, and the other points you mentioned, we regret that these were not brought to our attention during your stay. Our reception team remains available by telephone outside reception desk hours, and a simple phone call would have allowed us to resolve these issues immediately.

Finally, we were surprised to see two separate negative reviews posted for the same stay. We always welcome constructive feedback, as it helps us improve our services, but we also believe it is important that reviews accurately reflect the overall experience and the opportunities guests have to contact us so that we can resolve any issues during their stay.

Kind regards,

The Management

Hotelier's response :
Merci beaucoup pour votre retour et pour votre belle note.

Nous sommes heureux d'apprendre que vous avez passé un très agréable séjour au Brit Hotel Pays de Vitré. Votre satisfaction est notre plus belle récompense et encourage toute notre équipe à poursuivre ses efforts.

Au plaisir de vous accueillir de nouveau lors d'un prochain passage dans la région.

Hotelier's response :
Merci pour votre retour ! Nous sommes heureux que le service restauration et l’accessibilité vous aient plu. Vos remarques sur la chambre et le petit-déjeuner nous aident à progresser.
Au plaisir de vous accueillir à nouveau au Brit Hôtel Le Patio !

Bien à vous,
L’équipe